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Masterclass: Practical Application of Stories & Strategies from the KM Cookbook ​


Overview & learning outcomes:
The publication of a set of KM Standards (ISO 30401) in 2018 presented Knowledge & Information Management Professionals with an opportunity to take a giant step along the path to corporate legitimacy. But how many are ready, what might they need to do and where can they get advice? 

Authors Paul Corney, Chris Collision and Patricia Eng felt the ISO KM Standard was a great topic around which to base a book. Not a book that promises to help the reader ‘pass’ an assessment, more one that draws on great examples from 16 leading global organisations and highlight aspects from their KM Programmes others might find inspirational.

As we progressed through the interviews and writing of these ‘menu chapters’, we kept stumbling on memorable examples which we wanted to curate for the reader.  A Chef’s Specials chapter acts as a summary of the Menus and highlights where we feel the KM programmes meet or exceed the KM Chef’s Canvas, which is our approach to presenting the requirements of ISO 30401 in a one-page visualisation.

This interactive masterclass (the 4th Paul has run at IIUM) will use “The KM Cookbook: Stories and strategies for organisations exploring Knowledge Management Standard ISO 30401” as a backdrop. It will take a deep dive into the KM Chef’s Canvas and “Chef’s Specials” highlighting examples of good and innovative KM practices. Paul will also share the approach used to create the book.

Paul will draw on more than 40 years’ experience as a business leader, consultant and advisor to global businesses. He will use illustrations from numerous global KM assignments he has conducted.

The Masterclass will provide delegates with:
  • An approach for comparing their own KM programme with global exemplars 
  • An insight into the mindset of the KM assessor
  • An understanding of how KM can be embedded into operational processes 
  • An opportunity to conduct a KM Canvas assessment of their KM programme 

Keywords: KM Canvas; Innovation; Expertise; Personae; Story boarding; Visualisations; KM Certification; Chef’s Specials, Critical 8 ‘ates; Knowledgeur; Virtual reality

Special offer
The first 5 delegates to register will receive a signed copy of Paul’s co-authored book “The KM Cookbook: Stories and strategies for organisations exploring Knowledge Management Standard ISO 30401” in addition to their certificate of completion at the conclusion of the Masterclass. 

Picture

About the Masterclass Leader

Paul J. Corney came to knowledge management while working in the City of London in the mid-1990s. He has worked across a variety of sectors in the Americas, Africa, Asia, Europe, and the Middle East, helping clients to identify and make use of the knowledge that resides inside their organizations. 

An experienced practitioner, presenter, masterclass leader and lecturer. Paul, is a visiting lecturer on knowledge and innovation management at the University of Brighton and is well published*. 

A Knowledge & Information Ambassador for Chartered Institute for Libraries & Information Professionals (CILIP), Paul is a member of the project board for the development of the Chartered Knowledge Manager Practitioner Programme and a member of the British Standards Institute KM Standards committee that worked on the ISO KM Standard. He has written extensively on the potential value of the new standards for Knowledge & Information Management Professionals.

* A selection of Paul’s co-authored books 
“The KM Cookbook: Stories and strategies for organisations exploring Knowledge Management Standard ISO 30401” published by Facet Publishing
“Navigating The Minefield: A Practical KM Companion” published by The American Society for Quality
“KM Matters: Words of Wisdom from KM Practitioners” published by Sageology
“Making Knowledge Work in Your Organisation” published by Ark Group

EVENT DETAILS

​Date/Time

Venue

Who Should Attend

​


​
​Fee

9.00-4.30pm, Friday 5th April 2019

International Islamic University of Malaysia (IIUM), Kuala Lumpur

​Anyone with an interest overseeing or implementing Knowledge Management in their organisation.  It is likely to be of most benefit to practicing Knowledge Professionals as well as those in Quality Management, HR, Learning & Training, Organisational Development who have to ensure their future professionals are equipped to meet the challenges of a fast-changing business environment.
​
  • Normal: RM850
  • IIUM students & staff: RM800
  • KM Exchange participants (indicate on form that you have registered for KM Exchange): RM800
  • 3 or more from same company: RM825​
​Masterclass Outline 
The Masterclass to be conducted according to the “Chatham House Rule” will be highly interactive. It will follow a format “DIDOR” (Describe, Illustrate, Do, Reflect) that Paul has frequently used for Masterclasses of this type.  Each delegate will be encouraged to contribute throughout the day so that we can all learn from each other’s’ experiences. 

Exemplar practices** will be selected from “Chef’s Specials” chapter of the book.

AM
> Introductions: (Practical Interactive Session)
  • Understanding the motivations and experience of the group.
  • Introducing the KM Cookbook metaphor
  • Introducing the KM Chef’s Canvas – Map to ISO 30401
> The Restaurant Critic – KM programmes under review (Theory & Practical)
  • Inside the mindset of a KM Assessor
  • Potential Questions 
> KM Chef’s canvas – deep dive (Theory & Practical)
  • Strategic Context 
            - Alignment / Stakeholders / Knowledge Areas
            - Exemplar practice

Break 

> KM Chef’s canvas – deep dive (Theory & Practical)
  • Governance
           - Models / Policy / Groups / Quality
           - Exemplar practice
  • Leadership
           - Management / Communication / Planning 
           - Exemplar practice
  • Support
           - Resources / Staff / Training (PKSB)***
           - Exemplar practice
  • Operations: Codification & Curation
           - Approach / Documents & Data / Classification
           - Exemplar practice
  • Culture
           - Barriers / KM Behaviours / Way we work
           - Exemplar practice
  • Operations: Human Interaction
           - Collaboration / Expertise / Communities
           - Exemplar practices

Lunch

PM

> KM Chef’s canvas – deep dive (Theory & Practical)
  • Enablers: Roles
           - Responsibilities /Competencies / KM Systems
           - Exemplar practice
  • Enablers: Processes
           - KM Processes / Methods / Toolkits
           - Exemplar practice
  • Enablers: Technology & Infrastructure
           - Physical / Virtual / Architecture
           - Exemplar practice
  • Evaluation
           - Measures / Risks / Monitoring
           - Exemplar practice
  • Improvement
           - Review / Learn / Adapt
           - Exemplar practice

Break 
> Consolidating today’s learnings (Practical Interactive Session):
  • Working with the KM Canvas
            - An opportunity to assess how your organisation stacks up.
> Presentation of Certificates and Book Signing

Close (4.30pm)

** Organisations to be featured include:
The Americas
10. World Bank 
11. GE
12. USAID 
13. Schlumberger 
14. PROCERGS

Europe
15. International Olympic Committee 
16. Medecins sans Frontieres 
17. Transport for London
18. Syngenta
19. TechnipFMC
20. Linklaters
21. Dstl (Defence Science & Technology Laboratories) 
22. Financial Conduct Authority

Middle East
23. Petroleum Development Oman
24. Saudi Aramco

Asia
25. Mapna
​
***Professional Skills Knowledge Base, underpinnings of Chartered Knowledge Manager Practitioners Programme 

To register, please visit the event page:

http://www.iium.edu.my/programme/show/knowledge-management-masterclass

For enquiries:
​Asst. Prof.  Dr. Zabeda bt Abdul Hamid

Email: zabeda@iium.edu.my
​Tel: +60 3 6196 4741
Fax: +60 3 6196 4644

Department of Business Administration
Kulliyyah of Economics and Management Sciences
International Islamic University Malaysia
PO Box 10, 50728 Kuala Lumpur, Malaysia

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