The second edition of KM Exchange 2019 Conference presented in-depth explorations of innovative knowledge management practices and applications in a case study format followed by a peer assist around real KM challenges and issues. It was organised by Securities Commission Malaysia, in collaboration with MyKM Roundtable.
4th April 2019, Thursday 9am - 5pm
Securities Commission Malaysia
​3 Persiaran Bukit Kiara,  Kuala Lumpur 50490 

Conference Materials

Here is the detailed Conference Guide which has the write-ups of all the case studies presented and discussed at KM Exchange 2019 - download here. The programme is also shown below for your information.

​Here are Paul Corney's slides for his keynote "Stories and Strategies for Organisations Preparing to Adopt Knowledge Management Standard ISO 30401" - download here.

Conference Programme

9.00am     Official Welcome from Securities Commission

​​9.10am      Opening Keynote Address and Discussion: Paul J. Corney "Stories and strategies for organisations preparing to adopt Knowledge Management Standard ISO 30401"

10.00am    Tea Break & Networking Session

​10.30am    Case Study Cafe Introduction - A series of short opening pitches for 9 KM implementation case studies on the conference theme to be shared at round table discussions. 

​Case studies:
  1. Khairil Hizar Md Khuzaimah, Jabatan Kerja Raya Malaysia - Implementing lessons learnt at JKR
  2. Wahida Abdul Wahab, Malaysia Technology Development Corporation - Improving knowledge sharing through the quality of document management at MTDC
  3. ​Arief Amron, Securities Commission Malaysia - Developing strategic KM initiatives through a knowledge auditing process
  4. Cheryl Teh, Independent - Addressing challenges in intranet implementation in 4 Malaysian organisations
  5. Sharon Wong, Zico Knowledge Services - Rolling out a consistent approach to KM when different regional offices have different KM needs
  6. Geeta Albert, Knowledge Connections - Implementing a Knowledge Sharing Platform and Processes at a Malaysian University
  7. Edgar Tan, Straits Knowledge - Knowledge mapping to develop an enterprise taxonomy for a European government agency
  8. Noreen Natasha Azmee, INCEIF - The process for developing an Islamic Finance Taxonomy

​11.30am    Case Study Cafe - Discussion Round 1 - Round table discussions on individual cases (You can choose which case study table to attend, this is your chance to discuss the case details in greater depth with the presenter.) 

​12.00pm    Case Study Cafe - Discussion Round 2 - You can choose a second case study table to attend and discuss in depth.

12.30pm     Lunch Break

1.45pm      Case Study Cafe - Discussion Round 3 - You can choose a third case study table to attend and discuss in depth.​

​​2.15pm      Case Study Cafe Debrief - open floor discussion on key learning points from the case studies.

2.35pm      ​Peer Assist: presentation of 2 real life case studies with KM challenges:
  1. Aw Siew Hoong, Royal Dutch Shell - "When sexy social media tools threaten to cannibalise an established community of practice platform"
  2. Patrick Lambe, Straits Knowledge - "What do you do in a KM implementation when one key partner (IT) wants to move quickly, but another one (HR) wants to move slowly?"

3.00pm      Tea Break & Networking Session

​3.15pm      Peer Assist: Table discussions with suggestions and ideas for factors to consider in the peer assist case studies.

3.45pm      Peer Assist: Debrief and floor discussion on ideas shared at tables. Vote on "best ideas".

​4.05pm      Patrick Lambe: Malaysian KM Benchmarking Survey - Briefing and Preview

​4.15pm      Paul J. Corney: Wrap up of the day - themes and ideas shared

​4.35pm      Arief Amron: Close of Day, upcoming MY KM Roundtable events.

Download the full Conference Guide here.
About Our Keynote Speaker
​Paul J. Corney has worked in knowledge management since the mid-1990s. He has worked across a variety of sectors in the Americas, Africa, Asia, Europe, and the Middle East, helping clients to identify and make use of the knowledge that resides inside their organisations. He is an experienced practitioner, presenter, and masterclass leader and is a visiting lecturer on knowledge and innovation management at the University of Brighton.

 Paul is a member of the project board for the development of the Chartered Knowledge Manager Practitioner Programme being piloted by the Chartered Institute for Library and Information Professionals, and a member of the British Standards Institute KM Standards committee that worked on the ISO 30401 standard for KM systems. Paul is co-author of “Navigating The Minefield: A Practical KM Companion” (American Society for Quality 2017) and “The KM Cookbook: Stories and strategies for organisations exploring Knowledge Management Standard ISO 30401” (Facet Publishing 2019).

Attendee Profile

• Knowledge management practitioners
• Record and information managers
• Organisational development practitioners
• HR professionals
• IT managers tasked with knowledge and information management responsibilities
• Individuals who are interested to kickstart KM in their organisation
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